This page explains how to permanently delete your Nuva account and the personal data associated with it. It applies to the Nuva mobile app operated by Nexus Kairos LLC ("Nuva", "we", "us"). For full details on what we collect and how long we keep it, see our Privacy Policy.
There are two ways to delete your account:
- In the app — the fastest way; deletion happens immediately.
- By email — for users who can no longer sign in or access the app.
1. Delete your account in the app
If you can sign in to Nuva, you can delete your account yourself in a few taps. The button labels below show English first, with the Mongolian text you'll see on screen in brackets.
- Open the Nuva app and make sure you are signed in.
- Tap the More (Илүү) tab at the bottom-right of the screen.
- Under the Settings section, tap Account (Бүртгэл).
- Scroll to Account Actions (Бүртгэлийн үйлдлүүд) and tap Delete Account (Бүртгэлээ устгах).
- Confirm the warning, then type the word DELETE when prompted (type it in capital English letters, exactly as shown).
- Tap to confirm. Your account and data are permanently deleted and you are signed out.
This action cannot be undone. Once your account is deleted you will not be able to sign back in or recover your data.
2. Request deletion if you can't access the app
If you can no longer sign in — for example, you uninstalled the app or lost access to your account — you can ask us to delete your account and data by email:
- Email us at founder@nexuskairos.com with the subject "Account deletion request".
- Send it from, or tell us, the email address you used to sign up so we can locate your account.
- We may ask you to verify your identity before we delete anything, to protect your account.
- We will process verified requests within 30 days.
3. What gets deleted
When your account is deleted (in the app or by request), we permanently delete the personal data we hold about you, including:
- Your account and login — your authentication record, so you can no longer sign in.
- Profile and settings — your name, preferences, and app settings.
- Voice recordings — the audio files from your conversation, exam, and pronunciation practice.
- Transcripts and chat history — the text of your practice sessions and conversations.
- Learning data — your progress, levels, scores, vocabulary, lesson and exam history, and pronunciation practice records.
- Personalization data — facts the app remembered to personalize your sessions.
- Promotional records — any promo-code or referral attribution tied to your account.
4. What we keep, and why
After deletion we keep only what we are permitted or required to keep:
- Records required by law or for accounting, security, and fraud prevention — for example, transaction and billing logs. Where possible these are anonymized or aggregated so they are no longer linked to you, and they are kept only as long as needed, as described in the "Data Retention" section of our Privacy Policy.
- Data held by the app stores — your purchase and subscription history is held by Apple and Google (see the next section).
5. Your subscription is separate
Deleting your Nuva account does not cancel a paid subscription. Subscriptions are billed and managed by the Apple App Store or Google Play, not by Nuva. If you have an active subscription, cancel it separately so you are not charged again:
- iPhone / iPad: Settings → tap your name → Subscriptions → Nuva → Cancel Subscription.
- Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Nuva → Cancel.
6. When deletion happens
When you delete your account inside the app, deletion runs immediately. For email requests, we complete deletion within 30 days of verifying your request. Limited copies may persist briefly in encrypted backups before being overwritten on our normal backup cycle, and we may retain the records described in section 4.
7. Questions
If you have any questions about deleting your account or data, contact us at founder@nexuskairos.com.